1. Which versions of SAP R/3 and SAP ERP are supported?

2. What types of mobile device can you support?

3. What middleware is required?

4. What additional skills do I need to develop and support my applications?

5. What confidence do I have that this will work with my version of SAP when I upgrade?

6. What other software do I need to license?

7. How do I upgrade the application on each device once in the field?

8. How is the application backed-up and recovered?

9. How is the application managed?

10. Can mobile users access information when they are offline?  If so, how?

11. How secure is the application?

12. How do you ensure Data integrity?

13. Which peripheral devices and printers do you support?

14. What application development tools are available?

15. How flexible is the architecture?

16. How would a large number of records on a handheld effect performance?

17. What is the performance like over a mobile network?

18. Do you support Psion, Palm or Symbian devices?

19. Do you support SAP Business One (B1)?

Which versions of SAP R/3 and SAP ERP are supported?

• The mobile integration product has been developed specifically for SAP.

• SAP Certified for 4.7 NetWeaver environment and currently under certification for SAP ECC 6.0.

• Backward compatible to 4.0b, the solution runs on all the current releases including 4.7 and ECC 5.0 and ECC 6.0

• The solution will work with ALL SAP All-in-One solutions.

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• Any device running Windows Mobile 2003, Windows CE, Windows Mobile 5 / 6.

• BlackBerry Devices.

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• No additional middleware or additional infrastructure is required.

• This eliminates a common point of failure in other mobile integration solutions.

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• No additional skills are required, other than those already available in a typical SAP customer.

• Applications are developed inside SAP, using skills available from application consultants.  Simple ABAP programming to user exit / basic report writing skills desirable.

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• The product has been certified by SAP at the Technology level, carries the “powered by NetWeaver” and “SAP Certified Interface” logo accreditation.

• It is developed within its own SAP-reserved namespace ensuring compatibility across SAP releases and upgrades.

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• For BlackBerry devices – none.  JAVA run time is included with the device

• For windows mobile devices, we install a small-footprint run-time JVM (Java Virtual Machine) on each device which is integral to the value proposition.

• We recommend using the Crème JVM (from NSICom - www.nsicom.com).  This does require a license to run, but has proved to be very scalable and deliver good performance on a mobile device.

How do I upgrade the application on each device once in the field?

• Upgrades and modifications to the application can be done remotely from within the SAP system.  Alternatively, new applications can be automatically installed via the SD card slot on the device with virtually no user intervention.

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How is the application backed-up and recovered?

• Automatic PDA Installation from SD card.

• Full and partial backup system allows complete recovery from go-flat situation without data loss.

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How is the application managed?

• The application and software upgrades are managed centrally, enabling application changes and upgrades to be deployed to the device while in the field without user interaction.

• Remote device and data diagnostic tools are used allowing a central team to support all devices and users whilst in the field from a central location.

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Can mobile users access information when they are offline?  If so, how?

• Yes, the solution supports both real-time and stand-alone modes of operation.

• Multi-Threaded Java server on PDA enables background processing such as data synchronisation, connection management, backup and application management..

• Local database interaction.

• Automatic network management and auto-connect capability.

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How secure is the application?

• Date encryption is built in at the network and database levels.

• The incorporation of other 3rd party encryption software is supported, including Blowfish and RSA encryption

• Secure gateway function with firewall / DMZ support.

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How do you ensure Data integrity?

• End-to-end transaction management, from inception to completion within SAP is fully monitored.

• Automatic bi-directional data synchronisation controls.

Which peripheral devices and printers do you support?

• Built-in support for printers, serially connected and network aware devices e.g. card scanners, weighbridges etc. is provided.

• Connection via RF, Bluetooth or wired connection supported.

What application development tools are available?

• A comprehensive development workbench is available inside SAP and is used to build and deploy mobile applications.

• Screen design and logic flow.

• Data dictionary and database replication.

• Application management console.

• Automatic Code generator.

How flexible is the architecture?

• The common architecture allows a range of different application to be developed and deployed.

How would a large number of records on a handheld effect performance?

• Normally a file-based system is used to hold data on the device.  Where a large number of records need to be available, the device can be used with a database greatly improving performance.

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What is the performance like over a mobile network?

• The application uses high speed data compression to reduce network bandwidth which gives good performance on the device.

• Multi-threaded Java server technology is utilised on the device allowing multiple tasks to be run concurrently on the device, further improving performance.

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Do you support Psion, Palm or Symbian devices?

• We constantly monitor developments in mobile device technology.

• Symbian, Smartphone and iPhone compatibility is under development for future release availability

• Update announcements will be made when available

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Do you support SAP Business One (B1)?

• SAP B1 is not supported.

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