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Mobile Field Service

Overview

Deploy your SAP Service orders and notification information to field engineers and technicians or other mobile staff.  Empowers mobile users with the data they require to perform field service activities, minimising time spent in the central office.  This also removes the need to use cumbersome and inaccurate paper based systems, and ensures data is recorded accurately and in near real time with SAP.

Sky’s field service solution is fully integrated with SAP, enabling service orders to be centrally scheduled and then distributed out to the field technicians. Inventory is also kept up to date and is more accurate as a result.

Functionality

· Display service order information, including materials and operation details

· Capture fault information for update onto the related notification

· Capture time and material consumption

· Calculate total cost of field service job

· Take payment, including on-line credit card processing

· Manage “van level” inventory for field staff

· Print documentation, including receipts and field service reports

· Create quotations for new work (and print)

· Complete integration for subsequent field service updates and time confirmations (including material consumption).

Benefits

· Totally customizable using a online workbench inside SAP

· Seamless integration with SAP including end-to-end transaction management

· Data is accurate and up to date.

· Van inventory is tracked more closely

· On-line payment options reduce Accounts Receivable

· Easily extendable to other activities such as maintenance or custom developed systems and applications.