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Help Desk System

Overview

The Sky STAR (Solution Tracking and Recording system) may be used as a effective help desk and issue tracking system. This system enables companies to track and action all manner of problems and tasks across the enterprise.

Functionality

· Issue tracking using PC or mobile hand held devices

· Project management

· Contact management

· Technical environment/infrastructure documentation

· Product management

· Software contract and maintenance agreements

 

Benefits

· Centralised issue tracking and project management

· Automatic escalation to remote staff

· Manage all company and external vendor information 

· Ability to document technical landscapes

· Manage all contracts and maintenance agreements