AirWatch Product Overview

About AirWatch™

AirWatch is an enterprise scale management console designed to provide a single point of management, monitoring, and support for all wireless network infrastructure, mobile devices, and mobile users that interact within a wireless environment.

• Web-based central console providing a single view of all wireless and mobile devices Infrastructure and device vendor agnostic.
• Full life-cycle management of mobile devices, from rapid staging through break-fix operations.
• Mobile worker support tools, including interactive remote device control, advanced software provisioning, and device messaging.
• Support for Windows CE/Windows Mobile.

Wireless and Mobile Applications Have Proven Their Value in Today’s Wire-Free Enterprise
 
A multitude of devices, from laptops to ruggedised handheld computers and smart-phones, have gone from being a niche aspect of IT support to a mission critical function in running most businesses. IT support organisations have lacked the tools to provide a similar support experience for their mobile users that have been ubiquitous for wired computers over the last two decades.

Industry Leading Mobile Device Management Console

AirWatch Mobile Device Management console now changes that dynamic. AirWatch tracks each mobile device and its operational status, automatically providing full enterprise asset visibility at any time. Historical trends from device location, device memory status, battery life, CPU usage and active processes allow unprecedented analytical ability to resolve issues quickly and efficiently.

Mobile User Support

Is it loss of process efficiency, loss of time associated with cash payback, or loss of revenue from being unable to conduct your daily business? As more organisations have moved to a support model that puts their sales and support staff on-site with their clients and away from their IT support teams, or centralises their support staff from their remotely located users, traditional IT support tools have been unable to provide the necessary capability to provide support to the user at their location.

AirWatch Mobile User Support provides the ability for IT organisations to improve their mobile users’ experience and productivity. AirWatch provides the toolkit needed to “touch, feel, and see” the mobile device as if it were physically present. Mobile User Support also links disparate support organisations together at the device so that all necessary parties can evaluate and resolve the issue in real time.

Mobile User Support Benefits:

• Mobile User Support tools optimised for high-bandwidth (802.11n) and low bandwidth (GSM, CDMA, satellite, etc.) bearer methods, allowing all tools to be available for all users.
• Real-time remote view and control of the mobile device, allowing remote support personnel to see the mobile user’s actions on the device and provide remote training and / or correction as needed.
• Single screen and / or video capture capability to record user issues in the field and library those issues within AirWatch for historical research purposes.
• Ability to remotely view or access the mobile devices file structure, windows registry, or process list without interrupting the user’s mobile experience providing unprecedented control of the device as needed to support the user or diagnose issues.
• Ability to ‘see’ the mobile devices view of the WLAN or WWAN network (including telephone functions), creating a total view of the network environment to which the device is subjected.
• Advanced provisioning capabilities allow OS updates, windows registry settings, WLAN profiles, or 3rd party updates to be easily created, scheduled, deployed, and backed out if needed to 1 or many devices.
• Ability to reset a mobile device remotely as needed.
• Ability to send message pop-ups to one or many mobile users.
• Increase issue resolution time with single view of all mobile devices and their operational status.