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Operational Support
iQlink / Sky Technologies operations teams are focused on providing first class operational support to our customers. This is facilitated through Sky’s in-house Solution Tracking and Resolution system (STAR) at Sky Technologies to ensure maximum availability of customers systems.
In addition to the standard suite of services, our support can be tailored to meet the requirements of our customers. Typical options include:
- 24x7 support
- Product installation and upgrades
- Periodic system audits
- Specific customer requirements
Local Support
Within the UK, Sky Technologies premier business partner iQlink will be the first point of contact for support calls and they will determine the nature and severity of the call and create the service record.
Main service centres are based in Europe and Australia and they link together in a transparent manner so that customers may log their calls and the system accepts them 24x7. The majority of calls are resolved over the telephone and the Internet.
International Support
Sky Technologies operations extend across Europe, Australia, Singapore, Malaysia and USA.
Resources
Sky Technologies provides the following resources for use by appropriately authorised partners, distributors, and customers.
- The Sky Technologies Intranet site can be used to download upgrades, patches, and documentation.
- STAR is Sky Technologies’ Solution Tracking And Recording system. It can be used to log (and track progress against) enhancement requests and bug reports. There is a Distributor Star Application for use by partners and distributors which ensures full tracking and monitoring of support calls.
Support queries may be emailed to support@iqlink.co.uk.
The iQlink / Sky Technologies support hotline can be reached on +44 (0)1344 667 363.
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